Service Desk Escalation Engineer

Executech•Spokane Valley, WA

3d•Onsite

About The Position

Who We’re Looking For: Are you the go-to person when tech goes rogue? The one colleagues ping when Wi-Fi acts up or software throws a tantrum? Join us as a Service Desk Escalation Engineer and be the hero who transforms tech chaos into calm. No capes required—just your sharp skills and a passion for problem-solving! Your Mission (should you choose to accept it): Rescue & Resolve: Tackle escalated tech issues from Level 1—hardware gremlins, software glitches, and network hiccups don’t stand a chance. Build & Conquer: Install, configure, and optimize systems, apps, and devices like a pro (bonus points for creativity). Secure the Fort: Manage user accounts and security settings to keep our digital kingdom safe. Document Like a Legend: Track solutions in the ticketing system so your expertise lights the way for others. Update & Protect: Deploy patches and updates to keep systems running smoothly and securely. Collaborate: Partner with team members and other IT teams to crush complex challenges. Be the On-Site Hero: Provide remote and in-person support, sometimes saving the day means showing up IRL. Mentor Newbies: Share your knowledge to help Level 1 techs grow into IT rockstars.

Requirements

Degree in IT, Computer Science, or related field (or equivalent hands-on wizardry)
2-4 years in IT support
Windows, macOS, Active Directory, Office 365, and networking
Familiar with ITSM tools and ticketing systems
Clear communicator, problem-solver extraordinaire, and a customer service mindset
Able to lift 50 lbs