Service Desk Engineer
About The Position
SymQuest, part of Konica Minolta, currently has an exciting opportunity for a Service Desk Engineer! Priorities will be given to those residing in the following locations: Watertown, NY, South Burlington, VT, Rutland, VT, West Lebanon, NH, Plattsburgh, NY and Westbrook, ME. In this position, you will provide remote and onsite technical support for Microsoft-based business environments. This is a great opportunity for you to join a fantastic company for long term career growth. You must be excited about technology, self-motivated, and enjoy serving others. An ideal candidate will have real world experience in either a helpdesk or network administration position, with a good understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management.
Requirements
- 2+ years’ experience in a related role
- Exceptional listening skills; ability to translate client description to technical detail
- Excellent skills in communicating step by step directions over the phone
- Excellent oral and written communication skills
- Attention to detail in both challenging and mundane tasks
- Highly professional and personable at all times
- Strong internal strength and focus to overcome technical challenges
- Ability to work independently and with a team to meet goals and objectives
- Possess and portray a level of self-confidence, yet know when to seek advice from teammates or vendor partners
- Driven to learn new products and technologies by actively pursuing education and certification
- Develop and maintain a high level of competency with the technologies supported
- Real world experience in a network administration or help desk position
- Strong communication and interpersonal skills
- Strong analytical and organizational skills
- Desire to “do what it takes” to solve technical challenges
- Minimum of a two-year college degree or equivalent experience
- Strong working knowledge of Workstation and Network Operating Systems, Network Applications and LAN / WAN / Wireless Technologies
Nice To Haves
- College degree preferred
- Industry certifications from CompTIA, Microsoft, Cisco or VMware
Responsibilities
- Provide remote technical support to clients over the phone using remote control tools
- Conduct onsite technical support at client location as needed
- Diagnose and resolve workstation, server and network infrastructure issues
- User account management – Add/edit/disable accounts, setup new application users, etc.
- Troubleshoot backup, malware, virus and other technical challenges
- Help provision new laptops, desktops and mobile devices
- Work with application vendors in troubleshooting application errors
- Answer end user questions and remediate issues
- Possess the passion for providing great service and the desire to create “Raving Fans”
- Build solid, long-term relationships with team members and our clients
- Continue skills development; maintain proficiency in current technologies
- Remote technical support of customer devices and networks (60%)
- Administration – documentation and meetings (10%)
- Continual professional development (5%)
- Onsite technical support of customer network environments (25%)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1-10 employees
