Service Desk Engineer

Cvent • Tysons, VA

273d

About The Position

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

Requirements

• Degree in Information Technology or equivalent focus
• 0 -5 years' experience in service/helpdesk role or similar
• Experience with a ticketing system and imaging software
• Broad knowledge with industry standard platforms, including Windows (Windows 10), macOS, Active Directory, MS Exchange, Office 365, DNS, and more
• Excellent problem solving and analytical skills-the ability to hunt down a problem and find a solution
• Great teamwork and communication skills(written & verbal)
• Great customer service skills
• Self-sufficient and the ability to research problems and find solutions independently
• Positive attitude
• Curiosity and enthusiasm to learn and solve problems
• Passion for helping people with technology

Responsibilities

• Work with peers of our IT Service Desk around the world to troubleshoot and close tickets
• Minimize Cventers' downtime due to technical issues
• Research and document solutions
• Maintain and order hardware inventory for your corresponding office
• Image new laptops and take care of new hires for your corresponding office
• Assist with asset inventory, auditing, and reporting
• Work with different IT teams such as Networking, Security, Corporate Systems, and CRM to understand our IT systems and help end-users
• Work with our AV team to audit and maintain conference room hardware / software
• Monitor Slack channels, help users and other engineers to resolve the issues
• Deliver stellar customer service to our end-users
• Be on-call regularly to respond to corporate incidents
• Champion our IT best practices and point users to relevant documentation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree