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The University of North Georgia is currently accepting applications for a Service Desk Coordinator on the Gainesville campus. The Service Desk Coordinator works as a lead member of the walk-up IT support team and is responsible for delivering fast, friendly, dependable and customer-oriented services to support users of technology in every aspect of university life at University of North Georgia. The position oversees and assists with customer contact, Tier 1 repairs, Faculty/Staff and Student personal computer repairs, brokers IT services and works closely with IT staff to ensure service level agreements are maintained. The position is also responsible for managing student, part time, and full-time workers, coordinating with Manager/Director for overall resource allocation and planning. A smartphone is required for job duties.
