Service Desk Consultant - Summer & Fall 2026

Bradley University • Peoria, IL

23h

About The Position

The Service Desk Consultant is responsible for providing first-level technical support to all students, faculty and staff of Bradley University. Service Desk Consultants are responsible for keeping a record of issues and their solutions in our ticketing system. Consultants provide support through a variety of channels, including phone, email, and in-person. The Service Desk Consultant will work closely with fellow consultants, Senior Service Desk Consultants, Service Desk Manager, and other members of the Division of Information Technology.

The Service Desk Consultant is also responsible for the production of Bradley University ID cards (QuickCards). This includes photo-taking, printing and assisting card owners with access or transaction issues related to their QuickCard. Other responsibilities may include printer paper restocking and maintenance, documentation of processes and other miscellaneous duties as assigned.

Requirements

• Gain general knowledge of computer hardware and software systems
• Learn to diagnose and troubleshoot technical issues using a variety of tools and reference resources
• Familiarize themselves with Bradley services, systems and websites such as Canvas, MyBradley, RapidIdentity, BeConnected, etc.
• Gain experience updating and maintaining Windows or Mac operating systems, device drivers, etc.
• Learn to troubleshoot wired and wireless network connectivity issues
• Keep up to date on the changes in technology at Bradley University

Nice To Haves

• Be an undergraduate student in their first or second year of study.
• Possess one or more years of customer service experience.
• Be an effective and professional communicator as a representative of Bradley University.
• Have the patience and adaptability to function in a constantly changing environment.
• Be able to work as a member of a team or individually.
• Be available to work a minimum of 20 hours per week during the Summer term, and/or 10 hours per week during the Fall and Spring semesters.
• Be willing to work a variety of shifts including morning, afternoon and evenings, as well as weekend shifts.

Responsibilities

• Providing first-level technical support to all students, faculty and staff
• Keeping a record of issues and their solutions in our ticketing system
• Providing support through a variety of channels, including phone, email, and in-person
• Production of Bradley University ID cards (QuickCards)
• Photo-taking, printing and assisting card owners with access or transaction issues related to their QuickCard
• Printer paper restocking and maintenance
• Documentation of processes
• Other miscellaneous duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees