Service Desk / Client Support - Supervisor, IT Service Desk

American National Insurance-posted 3 months ago
Full-time • Mid Level
Springfield, MO
1,001-5,000 employees
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Are you a tech-savvy leader ready to take your career to the next level? We're seeking an IT Service Desk Supervisor to lead a high-performing team and elevate our IT support experience. This is an on-site position, with Springfield, MO as the preferred location. Candidates located in Galveston, TX may also be considered.

  • Supervise and mentor a virtual team of IT Service Desk professionals.
  • Manage daily operations, prioritize workloads, and ensure outstanding customer service.
  • Implement and uphold ITIL-based service management practices.
  • Collaborate with infrastructure and development teams to support change initiatives.
  • Develop and deliver training programs for team members and end-users.
  • Serve as a subject matter expert for our Service Management application, ServiceNow, supporting testing, communication, and change management.
  • Associate degree or equivalent experience.
  • 3–5 years of hands-on technical support experience.
  • ITIL Foundation Certification (v4.0).
  • Familiarity with tools like ACD Call Distribution, IBM mainframe, Windows Server, SCCM, Office 365, AS400, Active Directory, and remote support tools (e.g., Bomgar).
  • Strong leadership qualities and a passion for process improvement.
  • CompTIA A+ certification is a plus!
  • Medical, dental, vision, and basic life insurance.
  • 401k plan.
  • Annually a bank of paid time off and paid holidays.
  • Support for an inclusive work environment.
  • Emphasis on a healthy work-life balance.
  • Development opportunities.
  • Casual dress code.
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