Service Desk / Client Support - Supervisor, IT Service Desk

American National Insurance • Springfield, MO

151d

About The Position

Are you a tech-savvy leader ready to take your career to the next level? We're seeking an IT Service Desk Supervisor to lead a high-performing team and elevate our IT support experience. This is an on-site position, with Springfield, MO as the preferred location. Candidates located in Galveston, TX may also be considered.

Requirements

• Associate degree or equivalent experience.
• 3–5 years of hands-on technical support experience.
• ITIL Foundation Certification (v4.0).
• Familiarity with tools like ACD Call Distribution, IBM mainframe, Windows Server, SCCM, Office 365, AS400, Active Directory, and remote support tools (e.g., Bomgar).
• Strong leadership qualities and a passion for process improvement.

Nice To Haves

• CompTIA A+ certification is a plus!

Responsibilities

• Supervise and mentor a virtual team of IT Service Desk professionals.
• Manage daily operations, prioritize workloads, and ensure outstanding customer service.
• Implement and uphold ITIL-based service management practices.
• Collaborate with infrastructure and development teams to support change initiatives.
• Develop and deliver training programs for team members and end-users.
• Serve as a subject matter expert for our Service Management application, ServiceNow, supporting testing, communication, and change management.

Benefits

• Medical, dental, vision, and basic life insurance.
• 401k plan.
• Annually a bank of paid time off and paid holidays.
• Support for an inclusive work environment.
• Emphasis on a healthy work-life balance.
• Development opportunities.
• Casual dress code.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees