Service Desk Associate
Alliantgroup•Houston, TX
480d
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About The Position
The Service Desk Associate at alliantgroup, LP plays a crucial role in providing exceptional client service by being the first point of contact for technical assistance. This position involves diagnosing and resolving hardware, software, and network issues, managing incidents through an internal ticketing system, and ensuring high-quality service delivery while meeting service level agreements (SLAs). The role is integral to maintaining a successful Service Desk operation and contributes to the overall mission of strengthening American businesses.
