Service Desk Analyst

JAS Worldwide • Atlanta, GA

113d

About The Position

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. Serves primarily as the first level of contact for the JAS Information Technology Help Desk support center. Provides first level diagnostics and problem resolution for the computer system users in the JAS offices (NAM). This individual will coordinate all efforts with the various team members of the JAS IT group. We are seeking an experienced IT Helpdesk Support Specialist to join our team. In this role, you will provide technical assistance to end users, troubleshoot hardware, software, and A/V issues, and ensure timely resolution in line with company SLAs. You will support and maintain systems including O365, Active Directory, Exchange, SCCM, and AS/400, while also installing, repairing, and upgrading equipment and applications. The position requires strong problem-solving skills, effective communication across all levels of the organization, and participation in an on-call support rotation. The ideal candidate has hands-on IT support experience, excellent vendor coordination skills, and a positive attitude. This is a great opportunity for a proactive and collaborative professional who enjoys managing diverse technical challenges and driving operational efficiency through technology.

Requirements

• High school diploma required, plus 4+ years of experience or college degree and related experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization
• Excellent vendor coordination skills with demonstrated results
• Bilingual preferred
• Experience working with AS/400 based IT Systems and some knowledge of telecommunications and data networks
• Outstanding technology and operational support skills
• Excellent verbal and written communication skills including demonstrated ability to interact and communicate with all levels of an organization
• Excellent team participation skills
• Demonstrated ability to coordinate multiple and varied projects
• Excellent technology skills, including the use of project management, database management, presentation and word processing software
• General understanding of Freight Forwarding and Logistics Industry, and the role of technology in supporting organizational effectiveness
• Understanding of current computer and Internet technology

Responsibilities

• Provide Helpdesk support to end users with issues related to computer systems, software, hardware, phones, and mobile phones
• Troubleshoot and resolve technical issues with Local Network (both LAN and WAN)
• Accurately log issues, and solutions in accordance to company SLAs
• Knowledge with SCCM, Exchange, O365, Active Directory and other Helpdesk tools
• Install, modify, and repair computer hardware and software, including hosted voice
• After hours on-call support rotation amongst support team
• Maintain a level of expertise with all corresponding software and hardware
• Maintain effective communication with all areas within JAS Forwarding
• Perform special projects as assigned by department manager

Benefits

• Equal opportunity employer
• Commitment to innovation and operational efficiency

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees