Service Desk Analyst
SAIC
446d•$40,001 - $40,001•Remote
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About The Position
SAIC is seeking a Service Desk Analyst to provide high-quality support services to the US Army Corps of Engineers RITS Program. This remote position involves assisting approximately 37,000 customers with incident reporting, service requests, and troubleshooting Tier 1/2 issues related to USACE's internal infrastructure and applications. The role requires effective communication and collaboration with various teams to ensure prompt resolution of issues and maintenance of a knowledge base for ongoing support.
