Service Desk Analyst

Security Benefit • Overland Park, KS

1d • Onsite

About The Position

As a Service Desk Analyst, you are the first line of support for technical issues across a Microsoft-focused, cloud-hosted environment. They play a pivotal role in ensuring smooth day-to-day technology operations for end-users, delivering empathetic, responsive service while adhering to compliance and security protocols within a regulated financial institution.

The Service Desk Analyst position reports to the Manager, Technology Service Desk and will be based out of our home office in Topeka, Kansas or Overland Park, Kansas.

Requirements

• Familiarity with Windows 10/11 and basic macOS troubleshooting
• Up to 2 years of experience in a service desk or help desk environment
• Working knowledge of Microsoft 365 E5 tools and licensing models
• Strong written and verbal communication for translating technical concepts
• Exposure to SCCM/Intune workflows for policy management
• Customer-first mindset and patience under pressure
• Detail-oriented documentation and ticket-handling skills

Nice To Haves

• Experience within Jira Service Management (preferred)

Responsibilities

• Deliver first-contact resolution for software, hardware, connectivity, and access issues across Windows and macOS endpoints
• Respond to service requests via ticketing system, phone, and walk-ups with a strong emphasis on customer satisfaction
• Support Office 365 troubleshooting, including Teams, Outlook, Excel, and SharePoint access
• Assist users with VPN and Zscaler Private Access connectivity in remote and hybrid work setups
• Enroll and maintain endpoints using Intune and SCCM, ensuring policy compliance
• Track issues, document solutions, and escalate recurring problems to engineers
• Educate users on best practices around security and device care
• Collaborate with HR and IT to onboard/offboard users efficiently

Benefits

• Competitive salary and annual incentive bonuses to reward your contributions.
• 33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance).
• Paid parental leave after 90 days of service.
• Comprehensive medical, dental & vision insurance.
• 401(k) with company match, plus Profit Sharing & Savings Plan.
• Short- and Long-Term Disability Insurance to give you peace of mind.
• Flexible Spending Accounts for medical and dependent care.
• Life Insurance to protect your loved ones.
• Educational assistance to support your career development.
• Associate assistance programs for your personal and professional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed