Service Desk Analyst
About The Position
Client is looking to hire a Service Desk Analyst. Team is currently growing in size due to higher call volume and incoming tickets. Responsibilities include, but are not limited to: Phone, email, and chat support Networking support (DNS, DHCP, TCP/IP, etc.) Troubleshoot in a multi-user environment Troubleshoot PC's, printers, etc. Support Windows based devices Solving a wide variety of IT issues as the first point of escalation for customers in an expeditious manner. Triage high impact events Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions Managing local technical projects Maintain or create policies, procedures, and processes Identify root-causes of operational issues and process inefficiencies Working with limited supervision Utilizing strong verbal and writing skills to communication complex IT concepts into simple terms
Requirements
- 1+ years of helpdesk support experience
- Windows OS
- Office 365
- Active Directory
Responsibilities
- Phone, email, and chat support
- Networking support (DNS, DHCP, TCP/IP, etc.)
- Troubleshoot in a multi-user environment
- Troubleshoot PC's, printers, etc.
- Support Windows based devices
- Solving a wide variety of IT issues as the first point of escalation for customers in an expeditious manner.
- Triage high impact events
- Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
- Managing local technical projects
- Maintain or create policies, procedures, and processes
- Identify root-causes of operational issues and process inefficiencies
- Working with limited supervision
- Utilizing strong verbal and writing skills to communication complex IT concepts into simple terms
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
