Service Desk Analyst

Applied Adhesives • Minnetonka, MN

5d • Onsite

About The Position

About APPLIED Adhesives: We have you covered. Nobody knows more about adhesives than APPLIED Adhesives. We are passionate about solving complex challenges with innovative adhesive products and offerings. APPLIED is the industry leader in helping manage costs, reduce waste, and make entire operations run more efficiently. From adhesives, equipment, parts, and service, we have you covered. With world-class adhesive products, equipment, and parts along with visionary leadership, unparalleled expertise, and an agile, responsive service team, we’re not happy simply staying put. Every day, we leverage our technical expertise and passion for problem solving for the benefit of our customers and the future of our company . We have countless victories that we could celebrate, but we’re more interested in looking forward than back. We’ve collected the talent and skills to continue innovating new product solutions and applications in emerging industries. We have the fortitude to not only accept challenges, but to seek them out. And we have the confidence and determination to become the most sought-after adhesive solutions partner. Come join us! The Role: APPLIED’s technology team is looking for a highly motivated individual looking to support our end users while also contributing to our department growth via strong work ethics, appetite for change and growth, and customer satisfaction. Our service orientated focus will lend an exceptional work experience for an individual who wants to impact our staff with outstanding deskside capabilities, solution development, and a hunger to identify service opportunities for department and organizational success. With an aptitude for process and analytics, this team member will have an opportunity to influence the trajectory of our team and aid us in becoming a world class IT organization. Reporting to the Director of Information Technology, this team member will have a direct connection to IT leadership allowing them to bring new ideas, fresh perspective, and impactful change. This is an on-site role in Minnetonka, MN. Only local candidates will be considered.

Requirements

• HS diploma or equivalent required, Associate's or Bachelor's degree in computer science or information technology preferred.
• 1 - 3 years’ experience working in a corporate IT role required.
• 1 - 3 years’ experience in an admin role or admin rights management required.
• A passion for technology and positive outlook.
• Familiarity with Windows 11 OS and iOS mobile devices.
• Ability to follow, document, and devise processes.
• Willingness to travel to different IT sites, as needed.
• Excellent writing and communication skills.
• Comfort working with users in a hybrid work environment.
• Can-do attitude with a team first orientation, Service Oriented approach required.

Nice To Haves

• Deep familiarity w/ Microsoft O365 products, including SharePoint, OneDrive, Teams, and InTune preferred.
• Experience with enterprise VoIP phone system (e.g., Dialpad, RingCentral, Nextiva) and cellular device plan (e.g., Verizon, AT&T, T-Mobile) preferred.
• Comfortability with teaching large numbers of users how to use tools preferred.

Responsibilities

• Front line ticket resolution and support for staff.
• Coordinate the setup process for new hire and ensure on-time delivery of systems.
• Set up end user hardware, such as workstations, tablets, and peripherals.
• Forecast technology support needs and manages device inventory accordingly.
• Under the direction of the IT Operations Supervisor, execute, document, and improve upon existing IT processes.
• Serve as a power-user for enterprise applications and serve as a resource to assist other employees.
• Support and adhere to all safety procedures and complete all required safety training.
• Identify and support improvement opportunities for processes to support company objectives and customer expectations.

Benefits

• Medical, Dental and Vision Benefits
• 401k Match
• Flexible and Team-Oriented work environment
• Generous PTO policy
• Tuition Reimbursement
• Employee Assistance Program
• Career and talent development opportunities as well as opportunities for personal growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED