Service Desk Analyst
About The Position
Monday through Friday, from 8:00am - 5:00pm EST start time. Shifts will be 8 hours with a one hour lunch. Basic Qualifications: Education: - High school diploma/GED required - Bachelor degree and / or equivalent experience preferred Experience: - Two (2) or more years of experience in a technical support environment or other qualifying experience required - Technical Support or Customer Service Industry experience preferred License/Certifications: - Microsoft Certified Professional preferred. (MCP) - Microsoft Certified Desktop Support Technician preferred. (MCDST) - Evidence of completion of course for Microsoft Office 2007 or greater– preferred - Microsoft Certified IT Professional preferred. (MCITP) - Laptop/Desktop hardware technician certification preferred Software: - Microsoft Windows 7 or current - MS Office 365 (Email) - ServiceNow (ITSM) - SCCM (Deployment) Operating System - Microsoft Office Suite 2007 or higher, Microsoft Groove, Microsoft Outlook 2007 or higher - Adobe Acrobat Standard - McAfee Desktop Suite - Cisco VPN - Wireless Software Top Skills Desktop Support, Windows 7, ServiceNow, SCCM Additional Skills & Qualifications - Excellent interpersonal and customer relationship skills - Strong problem-solving and technical troubleshooting skills - Ability to learn quickly in an ever-changing environment - Capable of working well under pressure while dealing with unexpe Job Type & Location This is a Contract position based out of Kentwood, MI. Pay and Benefits The pay range for this position is $22.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Kentwood,MI. Application Deadline This position is anticipated to close on Jan 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Requirements
- High school diploma/GED required
- Two (2) or more years of experience in a technical support environment or other qualifying experience required
- Microsoft Windows 7 or current
- MS Office 365 (Email)
- ServiceNow (ITSM)
- SCCM (Deployment)
- Microsoft Office Suite 2007 or higher, Microsoft Groove, Microsoft Outlook 2007 or higher
- Adobe Acrobat Standard
- McAfee Desktop Suite
- Cisco VPN
- Wireless Software
- Excellent interpersonal and customer relationship skills
- Strong problem-solving and technical troubleshooting skills
- Ability to learn quickly in an ever-changing environment
- Capable of working well under pressure while dealing with unexpe
Nice To Haves
- Bachelor degree and / or equivalent experience preferred
- Technical Support or Customer Service Industry experience preferred
- Microsoft Certified Professional preferred. (MCP)
- Microsoft Certified Desktop Support Technician preferred. (MCDST)
- Evidence of completion of course for Microsoft Office 2007 or greater– preferred
- Microsoft Certified IT Professional preferred. (MCITP)
- Laptop/Desktop hardware technician certification preferred
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
