Service Desk Analyst

Hancock Whitney•Gulfport, MS

About The Position

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account. Essential Duties and Responsibilities include the following. Other duties may be assigned. Acts as an internal resource available to all bank personnel for situations encountered with computer operating systems or associated components and peripherals. Provides technical support by answering questions and resolving problems regarding all aspects of the banks departmental computer software applications. Develops in-dept knowledge of the information needs of the business unit and pursues the technical skills to support those needs. Develop in depth knowledge of database and database structures to provide application support for the business units. Monitors systems in the business unit and resolves errors and inefficiencies. Provide (Level 2) support for departments that have logged problem calls with the Service Desk. Accepts and updates call tickets as appropriate. Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises. Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer. Enters commands and observes system functions to verify correct system operation. Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. Instructs users in use of equipment, software and manuals. Coordinates activities with help desk, network services or other information systems groups. Replaces defective or inadequate software packages. Refers major hardware problems to service personnel for correction. Secondary Duties Develops in-depth knowledge of applications used by other busness units as assigned. Acts as internal resource for assigned business units as it relates to any situation encountered with computer hardware or software. May be asked to work nights, weekends and holidays. May be included in an on-call rotation. Provides guidance and mentoring to Desktop Services technicians and team members. Provides level 1 support as needed. Some travel may is required. Supervisory Responsibilities This job has no supervisory responsibilities. Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws. When you choose a career with Hancock Whitney (Nasdaq: HWC), we pledge a heartfelt promise: You can grow. You have a voice. You are important. You also share in a rich regional heritage and embrace core values—timeless ideals vital to our culture since the 1800s—that inspire how we serve clients, communities, and each other: Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility. A fast-growing organization consistently rated among America’s strongest, safest financial services institutions, our company is based in Gulfport, Mississippi. Our bank and subsidiaries provide contemporary, comprehensive consumer, commercial, and wealth financial products and services at regional headquarters and 200-plus financial centers across a vibrant Southeast corridor including Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas. Each day, our nearly 4,000 associates carry on a mission to help people achieve their financial goals and dreams. We come to work to create opportunities for the people we serve in the communities we call home. Together, we continue building a company solidly focused on being better, going beyond, and doing more to secure success for the people and businesses depending on us. Let our legacy lead to your future. Apply now. Learn more at hancockwhitney.com/ourstory

Responsibilities

Acts as an internal resource available to all bank personnel for situations encountered with computer operating systems or associated components and peripherals.
Provides technical support by answering questions and resolving problems regarding all aspects of the banks departmental computer software applications.
Develops in-dept knowledge of the information needs of the business unit and pursues the technical skills to support those needs.
Develop in depth knowledge of database and database structures to provide application support for the business units.
Monitors systems in the business unit and resolves errors and inefficiencies.
Provide (Level 2) support for departments that have logged problem calls with the Service Desk.
Accepts and updates call tickets as appropriate.
Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
Enters commands and observes system functions to verify correct system operation.
Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
Instructs users in use of equipment, software and manuals.
Coordinates activities with help desk, network services or other information systems groups.
Replaces defective or inadequate software packages.
Refers major hardware problems to service personnel for correction.
Develops in-depth knowledge of applications used by other busness units as assigned.
Acts as internal resource for assigned business units as it relates to any situation encountered with computer hardware or software.
Provides guidance and mentoring to Desktop Services technicians and team members.
Provides level 1 support as needed.