Service Desk Analyst
About The Position
Use Hubbard's service management system to monitor and address hardware and software issues, including ticket triage, categorization, and documentation. Provide deployment, maintenance, and operational support to employees with PCs, peripherals, and mobile devices. Troubleshoot and triage support requests across enterprise and hosted software (e.g., Active Directory, Office365, Adobe Cloud, ADP), identifying root causes and escalating appropriately. Continuously learn and adapt to emerging technologies. Ensure compliance with security protocols and handle sensitive data responsibly. Assist in the development of online knowledge base. Collaborate with department projects or testing. Works established schedule, with other hours as needed. Performs other related duties as assigned.
Requirements
- A two- or four-year degree in an information technology-related field, combined with one to two years of relevant experience in a similar position.
- Experience with ticket management, remote desktop software, user management, Office 365, and providing support for PC hardware, peripherals, and mobile devices.
- Effective verbal and written communications skills.
- Knowledge of basic cybersecurity, password policies, and data privacy rules.
- Proven ability to collaborate effectively as a team player and build positive working relationships.
- Strong organizational, analytical, and problem-solving skills.
Nice To Haves
- Familiarity with ITIL practices, Apple products, as well as technical certifications are a plus.
Responsibilities
- Monitor and address hardware and software issues using Hubbard's service management system, including ticket triage, categorization, and documentation.
- Provide deployment, maintenance, and operational support to employees with PCs, peripherals, and mobile devices.
- Troubleshoot and triage support requests across enterprise and hosted software (e.g., Active Directory, Office365, Adobe Cloud, ADP), identifying root causes and escalating appropriately.
- Continuously learn and adapt to emerging technologies.
- Ensure compliance with security protocols and handle sensitive data responsibly.
- Assist in the development of online knowledge base.
- Collaborate with department projects or testing.
- Work established schedule, with other hours as needed.
- Perform other related duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
