Service Desk Analyst

Truity Credit Union•Bartlesville, OK

About The Position

This position provides technology service and support at an entry level to elevate the reliability, stability, security and performance of all systems in leveraging efficiencies for Credit Union personnel through use of computing technologies.

Requirements

Knowledge of: Computer hardware and the ability to perform service-desk functions
Windows Desktop platforms and mobile devices
Edge computing peripherals (faxes, printers, desktop phones, etc.)
Ability to: Analyze and solve practical problems and deal with variables in situations
Read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form
Identify opportunities for and effectively implement automation within processes
Organize and prioritize to meet deadlines
Skill in: Excellent communication and interpersonal skills to effectively work with members and co-employees
Making effective and timely decisions
Typing and personal computer
A minimum of one year up to three years of similar or related experience, including preparatory experience
Any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job required.
Regular attendance and timeliness are essential functions of this position.
While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity.
The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 25 pounds.
A normal range of hearing, vision, and speech are required to effectively work with co-employees and members.
Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies.
This position also requires maintaining confidentiality with regard to non-public information about our members and the Credit Union.

Responsibilities

Answer service desk calls and utilize service desk system to resolve issues reported and route tickets appropriately.
Manage and monitor IT Service Desk software system.
Provide support of virtual and non-virtual systems and software
Provide support for users in Microsoft Word, Excel, Power Point, and Outlook.
Assist with Account Management functions within Active Directory Federated Services.
Add/Modify/Delete Email Distribution Lists within Exchange Server.
Troubleshoot and coordinate printer/fax/copier issues with managed print services vendor and follow up to ensure issues are resolved.
Install and maintain peripherals including but not limited to receipt printers, signature pads, battery backup units, check scanners, keyboards, mice, and label printers.
Conduct Truity-owned notebook, iPhone, and iPad repair and maintenance.
Monitor anti-virus and anti-malware systems
Generate monthly activity reports from the helpdesk system.
Perform IT on-call duties as assigned.
Perform other duties and responsibilities as assigned.