Service Desk Analyst

TEKsystems•Oshkosh, WI

4d•$18 - $20•Onsite

About The Position

We’re hiring a Service Desk Technician to join a growing IT organization that is expanding its internal Service Desk and building long-term career paths within the infrastructure team. This is a 12+ month contract with a strong opportunity for extension or conversion, ideal for candidates looking to gain enterprise-level experience and grow their IT career. This role is fully on-site and supports end users through phone, email, and chat, requiring excellent communication skills and a customer-first mindset.

Requirements

Service Desk / Help Desk support experience
Strong customer service and people skills
Troubleshooting experience in a Windows environment
Microsoft Office / Office 365 support
Active Directory (user accounts, password resets)
Experience working with a ticketing system (ServiceNow preferred)

Nice To Haves

Windows 10 / Windows 7 support
Hardware and desktop support
Application support
Phone support in an enterprise environment

Responsibilities

Provide first-level Service Desk support for end users via phone, email, and chat
Troubleshoot and resolve issues related to Microsoft Office / Office 365, Windows, and business applications
Perform Active Directory tasks, including account support and password resets
Create, update, and manage tickets using the ServiceNow ticketing system
Support access requests, break/fix issues, and application-related questions
Assist with increased ticket volume related to Office 365 migrations
Deliver a professional, empathetic support experience with strong people and communication skills
Escalate issues appropriately while clearly documenting troubleshooting steps and resolutions