Service Desk Analyst
About The Position
CX Institutional, LLC d/b/a Credent Wealth Management is a $4.0 billion Registered Investment Advisor (RIA) headquartered in Indiana, offering a uniquely human-centric approach to wealth management through commission-free, transparent, and impactful financial planning and investment strategies. Since its inception in 2018, Credent has grown rapidly through a combination of organic growth and 10+ strategic acquisitions focused on providing advisors with a customized, cooperative transition as they build their succession plans. Credent's culture creates lasting, meaningful relationships, enabling advisors to do their best work while ensuring clients can maintain their standard of living without financial worry. In 2024, Forbes recognized Credent as one of the top RIA firms in the U.S. For more information, visit Credent Wealth Management [https://credentwealth.com/]. Purpose: The Service Desk Analyst will be responsible for providing technical support and troubleshooting related to IT hardware and software. The Analyst will work with laptop and desktop hardware, cloud-based email and file sharing, and cloud-managed network and security hardware and systems. The Analyst will respond to phone and email requests and track requests in a Service Management system based on established best practices.
Requirements
- 0-3 years in a technical support role
Nice To Haves
- Bachelor’s degree in Computer Science, I.T., or related field (preferred)
Responsibilities
- Respond to IT support requests in a timely and friendly manner
- Provide high-quality support that ensures customer satisfaction and fosters long-term relationships
- Set up computers for new users and provide an initial overview on how to use equipment
- Help configure and provision accounts for critical tools and platforms during the onboarding process
- Address common hardware and software issues
- Evaluate common or regularly occurring issues and recommend permanent solutions
- Escalate complex issues to higher levels of the IT organization as needed
- Follow established procedures related to IT Security and System Access
- Maintain an up-to-date IT asset list related to moves, adds and changes
- Daily administration and support of other systems as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
