Service Desk Analyst, Temp

Pattern Energy • Houston, TX

36d

About The Position

Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.

Requirements

• 4-year Degree in Information Systems /Computer Science or Associates/Computer Certification.
• Minimum 2 Year's Service Desk experience, some server administration a plus.
• Able to work flexible and weekend hours
• Able to follow direction, work with the team, and work independently
• Understanding of Asset Management systems such as LANDesk or SCCM
• Familiarity with Lenovo ThinkPad laptops and Dell OptiPlex desktops

Responsibilities

• Responding and resolving desktop support inquiries via our ticketing system, email, or phone. (ServiceNow)
• Excellent communication skills are a must (face-to-face, written, and telephone)
• Good organizational skills, able to handle projects and prioritize tasks as they present themselves
• Software Support - troubleshooting, installing, upgrading, and removing applications. (Windows 10, Office365)
• Hardware Support - troubleshooting, reimaging, and building client machines
• Mobile Device/Tablet - troubleshooting, upgrading and setup assistance
• Active Directory Administration - user accounts, security groups
• Conduct User IT Orientation to go over resources and services
• SharePoint - site creation, administration, and troubleshooting
• Unified Communications - Cisco Webex, Call Manager, MS Teams administration and troubleshooting

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Heavy and Civil Engineering Construction
• Number of Employees: 501-1,000 employees