Service Desk Analyst

TEKsystems

3d • $18 - $20 • Hybrid

About The Position

The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users in a 24x7 capacity around the globe, with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues.

Requirements

• 1-2 years of helpdesk / call center experience
• 1-2 years of experience working with “help desk ticketing tools” i.e. Service Now, Ivanti
• Experience supporting Work from Home end-users
• Experience working remotely yet as a team member
• Ability to troubleshoot common Windows related issues
• Working knowledge of Active Directory
• Working knowledge of Domain hierarchy
• Working knowledge of Microsoft Windows OS
• Microsoft Office Products including: Word, Excel, Outlook, PowerPoint, Teams
• Troubleshooting VPN Clients
• Strong written and oral communication
• Ability to learn and troubleshoot custom applications
• Ability to search knowledge documentation and past tickets for solutions

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed