Join a fast-paced, enterprise-level IT support team in Austin! We’re seeking a mid-level Service Desk Analyst with strong customer service and technical troubleshooting skills to support internal users via phone and chat.
Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and applications
Resolve issues via phone, chat, and remote tools
Support Windows 10/11, Office 365, VPN, Citrix, and MDM platforms
Use ticketing systems and knowledge base articles to resolve incidents
Maintain high performance in a metric-driven environment
2–3 years of helpdesk experience in a corporate/enterprise setting
Experience with Windows 10/11, Office 365, and remote support tools
Prior experience handling phone and chat support (2–3 concurrent chats)
Familiarity with ITSM platforms (ServiceNow, Remedy, Cherwell)
Ability to type 40+ WPM and multitask effectively
Strong communication and customer service skills
Must be willing to submit to fingerprinting background AND drug screening
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)