Service Desk Analyst

Credit Corp • Salt Lake City, UT

1d • $60,000

About The Position

Credit Corp is Australia's largest provider of sustainable financial services to
the credit impaired consumer segment. We are an ASX200 listed company with over
2400 staff in multiple locations in Australia, USA, New Zealand and the
Philippines. We work closely with regulators to provide sustainable financial
solutions with the objective of improving our customers’ circumstances as a
pathway to mainstream financial inclusion

Are you passionate about helping people, solving technical problems, and
improving the end‑user experience? Join our IT team as a Service Desk Analyst
and be the first line of support for a growing, global organization.

This role is ideal for someone who thrives in a fast‑paced environment, enjoys
troubleshooting, and wants to grow their career in IT infrastructure and
support.

Requirements

• IT degree, relevant certification, or equivalent on‑the‑job experience
• Strong customer service mindset with excellent verbal and written communication
• Ability to manage time, prioritize workload, and work effectively in a team
• Willingness to learn and adapt to new technologies
• Hands‑on experience or familiarity with: Windows 10 / Windows Server Active Directory, Group Policy, DFS Exchange (2013 or later) Citrix XenApp VMware Basic network troubleshooting

Responsibilities

• Act as first‑ and second‑level support for IT issues via phone, chat, and ticketing systems
• Diagnose and resolve technical problems on first contact whenever possible
• Log, track, and manage incidents and service requests through to resolution
• Provide clear communication and frequent updates to end users
• Escalate issues appropriately, ensuring priorities and SLAs are met
• Support user access, Active Directory, group policy, desktops, and Citrix environments
• Contribute to documentation and identify opportunities to reduce recurring issues
• Participate in IT projects as needed

Benefits

• Be part of a global organization with operations across the U.S., Australia, New Zealand, and the Philippines.
• Work with enterprise technologies from industry‑leading vendors.
• Opportunity to build deep technical skills and grow your IT career.
• Collaborative, supportive team environment focused on delivering excellent service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree