Service Desk Analyst
NU National University
404d•$41,600 - $53,602•Onsite
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About The Position
The Service Desk Analyst serves as the first point of contact for all IT-related requests at National University. This role is crucial in providing high-quality customer service and technical support to staff, faculty, and students, ensuring that technical issues are diagnosed and resolved efficiently in a remote environment. The analyst is responsible for managing inquiries through phone calls and a centralized ticketing system, maintaining documentation, and adhering to service level agreements.
