The Service Desk Analyst serves as the initial point of contact for end-users facing IT Services and Technology challenges within the health system and affiliates. The role involves troubleshooting, providing technical support, and ensuring customer satisfaction through effective communication, response, and problem solving. Must possess and exhibit basic understanding of computer systems, mobile devices, and other tech products (iOS, Windows, etc). Must also exhibit a commitment to excellent problem-solving abilities and a customer-oriented approach. Effective communication skills; capable of explaining technical concepts to non-technical users. Ability to work independently and as part of a team, with a commitment to continuous learning and improvement.