Capgemini Holding-posted 12 months ago
Full-time • Entry Level
Hybrid • Poznan, OH
5,001-10,000 employees
Professional, Scientific, and Technical Services

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Gather customer's information and determine the issue by evaluating and analyzing the symptoms and diagnose and resolve technical hardware and software issues involving internet connectivity, email clients etc.
  • Identify and escalate priority issues per Client specifications and register an incident and/or Service Request reported via email/phone in the ITSM Tool.
  • Track the progress of owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and update Service Call records if necessary.
  • Knowledge of English at least B2, with strong motivation to learn IT.
  • Knowledge of French at least B2.
  • Flexibility to work in shifts (24x5).
  • Willingness to learn and support new and quickly changing technologies.
  • Any prior IT-related experience.
  • Motivation to gain knowledge of Service Desk procedures and process.
  • Private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms.
  • Life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Multisport.
  • Hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair).
  • Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
  • Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform.
  • Free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
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