Service Desk Analyst - Tier 2

CACI International

9d

About The Position

CACI is seeking an experienced Service Desk (Helpdesk) Tier 2 Analyst to join our team supporting the Department of Veterans Affairs. Applicants must have prior work experience working on Momentum Financials. We are looking for a candidate with strong analytical skills and a desire to enhance those skills in a challenging, high visibility environment.

Requirements

• US citizen with the ability to pass a Tier 2 MBI background investigation upon hire
• 5+ years pf experience working with Momentum Financials front-end and preferably database
• At least 5 years of experience supporting Momentum Financials implementations or operations
• Knowledge of federal financials processes such as General Ledger, Budgeting, Accounts Payable, Accounts Receivable, and financial reporting
• Strong analytical, problem-solving, written, and oral communication skills
• Ability to work both independently and with a team to solve problems
• Able to handle multiple and shifting priorities while meeting deadlines efficiently and effectively
• Flexibility to put in hours needed to meet tight deadlines

Nice To Haves

• Secret security clearance
• Experience working in a government environment
• Prior Agile, SAFe, or hybrid delivery methodologies experience
• Bachelor’s degree in Business, Accounting, Finance, Information Systems, or related field

Responsibilities

• Provide advanced customer support in a production environment for Momentum Financials
• Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools.
• Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner.
• Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues.
• Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and implemented correctly.
• Support system configuration, testing, validation activities, and execution support.
• Work on Momentum enhancements and defect tracking and fixes
• Perform impact analyses for proposed system changes, releases, and patches.
• Utilize SQL queries for data extracts
• Assist in troubleshooting Momentum production issues by analyzing system behavior, reviewing data, and coordinating with technical team to identify root causes and recommend solutions.
• Ensure deliverables comply with project standards, governance processes, and documentation requirements.
• Provide status updates, risks, and recommendations to leadership and stakeholders.
• Contribute to continuous process improvement and help identify opportunities to optimize Momentum functionality and reporting.
• Maintain Knowledge Articles for Tier 1
• Utilize Artificial Intelligence to streamline processes, improve communication and reduce costs

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level