Service Desk Analyst I

Associa • Richardson, TX

5d • Onsite

About The Position

Associa is seeking a highly motivated and customer-focused Level 1 Service Desk
Analyst to join our dynamic IT team. As a primary point of contact for our
end-users, you will play a crucial role in ensuring the smooth operation of our
IT infrastructure. This position involves providing exceptional first-level
technical support, troubleshooting a diverse range of hardware, software, and
network issues, and contributing to a positive user experience. If you are a
proactive problem-solver with a passion for technology and helping others, we
encourage you to apply.
This role requires onsite presence 5 days a week in our
Richardson, Texas location. Could be various shift work.

Requirements

• Focus on providing exceptional customer service
• Great communication skills
• Strong technical aptitude
• Problem solving & critical thinking
• Knowledge of Windows 10 and 11 Operating Systems
• Familiarity with Remote Desktop tools
• 1-2 years of related technical service desk experience or equivalent combination of Associates or Bachelors degree and some related work experience
• Phone Etiquette
• Executive Presence

Nice To Haves

• A+ Certified - Preferred
• Self-starter
• Motivated
• Task oriented
• Team player
• Ability to think out of the box

Responsibilities

• Provide timely and effective technical support to end-users via phone, email, and remote tools.
• Diagnose and resolve a wide range of IT issues, including: Hardware troubleshooting (PCs, laptops, printers, etc.) Software installations and configurations Network connectivity issues User account management Troubleshooting Microsoft Office applications
• Log and track incident tickets in our ticketing system.
• Maintain and update the knowledge base to improve troubleshooting efficiency.
• Escalate complex issues to higher-level support teams when necessary.
• Adhere to service level agreements (SLAs) and meet performance metrics.
• Actively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills.
• Any additional tasks assigned by leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees