Service Desk Analyst I, Information Technology - Towson, MD

Sheppard Pratt

1d • $19 - $29

About The Position

The Service Desk Analyst I is responsible for the delivery of excellent customer support and timely resolution of service issues raised by end users across Sheppard Pratt. Service issues include, but are not limited to, incidents related to Microsoft Office, Microsoft Windows and MacOS operating systems, laptop/desktop hardware issues, Virtual Private Network (VPN) access, and remote / virtual desktop.

Requirements

• Associate degree with a concentration in IT or 1 year of IT experience

Responsibilities

• User account provisioning and de-provisioning
• Installation of workstations and applications, including anti-virus and anti-malware
• Provide prompt and courteous customer service based on department needs
• Determine and recommend products based on company needs and IT protocol

Benefits

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)
• Generous mileage reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree