Service Desk Analyst I

Mortenson External Career Site • Minneapolis, MN

12h • $27 - $36

About The Position

Mortenson is currently seeking a Service Desk Analyst I responsible for providing general support to Mortenson team members by responding to ITS Service desk requests, incident logging, troubleshooting, and providing excellent customer service.

Requirements

• 1+ year of experience in related field
• Excellent troubleshooting and organization skills
• Professional, detail-oriented team player
• Ability to provide a high level of customer service in a dynamic environment
• Thorough knowledge of Office 365, and other office software and equipment
• Positive attitude and professional customer service skills
• Strong analytical, problem-solving skills
• Strong interpersonal and communication skills
• Active listening skills and effective communication including an openness to diverse input and feedback
• Ability to safely lift and move items weighing up to 20 pounds, with or without reasonable accommodation
• Ability to provide deskside service across the campus, requiring mobility to move between workstations, with or without reasonable accommodation

Responsibilities

• Answer calls into the service desk and provide quality customer service to resolve issues.
• Log all incidents and requests in the ITS incident management system.
• Provide general setup and troubleshooting on computer hardware and software.
• Ensure all communication and escalation processes are followed.
• Develop and maintain a thorough understanding of the customer’s business process.
• Recommend creation of knowledge base documents to assist customers and the Service Desk.
• Effectively work and build relationships with those of diverse backgrounds and organizational levels.
• All other duties as assigned.
• Participate in special assignments and projects as requested, which may include:
• Validating software setup/configuration instructions
• Participating in ITS projects
• Account setups and administration
• Printer setups
• Security access administration

Benefits

• Medical and prescription drug plans that includes no additional cost vision coverage
• Dental plan
• 401k retirement plan with a generous Mortenson match
• Paid time off, holidays, and other paid leaves
• Employer paid Life, AD&D, and disability insurance
• No-Cost mental health tool and concierge with extensive work-life resources
• Tuition reimbursement
• Adoption Assistance
• Gym Membership Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees