Service Desk Analyst I- Computing and Technology Services
Duquesne University•Pittsburgh, PA
263d
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About The Position
The Service Desk Analyst I is responsible for providing service-focused first level technical support to the Duquesne University user community through phone, email, chat, and walk-in encounters. In addition to front line technical support this position will provide technology sales floor support including delivery of merchandise to customers and aiding in the retail purchasing process. Types of support encounters include accounts, networks, platforms, servers, and applications, with the goal of resolving the customer's request on first contact. The Service Desk Analyst I's work is planned and reviewed by the Service Desk Manager.
