Service Desk Agent
Protera
193d
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About The Position
The Service Desk Agent will act as the first point of contact for all inbound IT-related requests, providing support for incident management and ensuring high-quality communication across various channels. The role will involve coordinating with internal IT teams, analyzing, troubleshooting, and escalating incidents as necessary, and performing essential data gathering and reporting tasks. The ideal candidate will work efficiently in a fast-paced environment and handle the challenges of 24x7 Service Desk coverage, while contributing to the smooth operation of IT services.
