Service Desk Agent

Maxar Technologies Holdings • Westminster, CO

258d • $17 - $29

About The Position

We are seeking energetic and reliable professionals to join our team as Call Center Agents. The successful candidates will be responsible for answering incoming internal customer calls, utilizing company policies to solve customer issues and directing calls/tickets to support teams when necessary. Our Call Center Agents are often the first point of contact for customers' service issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. This support is provided in accordance with corporate and company policy and industry best practices. Outstanding customer service skills and communication skills working in a team environment is crucial to the success of the team, the customer, and the candidate.

Requirements

• Demonstrate strong communications skills with active listening skills
• Self-driven attitude
• Problem-solving attitude
• Remain customer-service oriented in all situations/personalities
• Give attention to detail
• Solve problems quickly
• Remain organized and set priorities
• Follow established procedures on routine work; requiring instructions only on new assignments

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow call center 'scripts/troubleshooting guides' when handling different topics
• Identify customers' needs, clarify information, and provide solutions
• Monitor tickets & workflows in accordance to team's SLAs
• Create documentation where documentation is absent
• Administer Active Directory accounts
• Utilize remote user support tools to provide support
• Understand basics of Windows 7, Windows 10, MAC OS, and Microsoft applications

Benefits

• Paid time off
• Health and welfare insurance
• 401(k) to eligible employees

What This Job Offers

• Career Level: Entry Level
• Industry: Management of Companies and Enterprises