Service Desk Administrator

Govcio LLC

96d • $70,000 - $70,000

About The Position

GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in compliance with established policies/procedures. This position will be located in Arlington, VA, and will be a fully remote position within the United States.

Requirements

• High School with 3 - 6 years IT support (or commensurate experience)
• Active Secret clearance with ability to obtain and hold DEA suitability

Responsibilities

• Provide Tier I phone support and troubleshooting in compliance with established policies/procedures.
• Provide supplemental hands-on desk-side support when required.
• Meet contractual Service Level Agreements (SLAs) in regards to speed to answer, first call resolution, abandonment rate, and customer satisfaction.
• Create, update, and track service requests/incidents within the ticketing system, and assist with maintaining/updating support documentation.
• Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as MS Office and Windows 10.

Benefits

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees