Service Designer

Xcel Energy•Eau Claire, WI

2d•$25 - $35•Onsite

About The Position

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for. This role is onsite 3 days per week in Eau Claire, WI Position Summary Create, design, schedule and reconcile electric, gas services and protective lighting, with a focus on opportunities for joint trench installation. Provide interface between Designers, locating, construction resources and Xcel customers to ensure work is scoped and designed for construction resources to install based on customer driven expectations. This includes new electric, gas service installations, night watches and customer upgrades. May be expected to assist as needed after normal business hours during emergency situations.

Requirements

3 years experience with electric and/or gas operations or customer service/equivalent
Customer service experience in a high demand environment
Working knowledge of Xcel Energy's design standards and construction practices, and corporate policies
PC based computer skills.
Working knowledge of Xcel's operating systems, Salesforce, SAP, GIS SmallWorld, and other systems as required
Highly effective communication and innovative problem solving skills
Self starter, able to work with minimal supervision

Nice To Haves

Training in Basic Electricity/Gas and Customer Service very desirable
Strong organizational skills

Responsibilities

Coordinate and/or schedule electric and gas service installations between construction resources, locating, government agencies, other utilities and Xcel customers to provide timely completion of work in order to meet customers requirements based.
Customer contact point for scheduling, construction procedures, joint trench practices, administering A.I. charges and explaining company policies to customers.
Advise and answer general inquires regarding job status which directly affects Xcel Energy's customer service focus.
Design services to meet Xcel construction standards, and reconcile projects.
Keep status updated on all work using appropriate Xcel computer systems.
Occasional site visits with customers to assure Xcel requirements are met.
Determine when necessary permit required and prepare agreements, contracts and permits for State, City, County and railroads. Distribute to proper authorities and internal resources.
Responsible for billing customers in accordance with AI's. This includes billing, collection and preparation of sundry receipts for money's received from customers on agreements.
Responsible for accurate information reflecting all of Xcel Energy's involvement or requirements in systems such as Salesforce, SAP, GIS SmallWorld, and Work Management and other systems as required.

Benefits

Spot On Bonus
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Reimbursement Account
Health Care Reimbursement Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
Tuition reimbursement
Transit programs
Employee recognition program
Pension
401(k) plan
Paid time off (PTO)
Holidays
Volunteer Paid Time Off (VPTO)
Parental Leave Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.