Service Design and Engineering Director

ManTech • Annapolis Junction, MD

164d • $165,800 - $297,400 • Remote

About The Position

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH! MANTECH seeks a motivated, career and customer-oriented Service Design and Engineering Director to join our team in Annapolis Junction, MD.

Requirements

• Bachelor's Degree with 7+ years of technical leadership experience.
• Ability to convey very technical concepts to non-technical individuals in both verbal and written formats.
• Possesses an understanding of Information Assurance, desktop deployment, network and unified communication principles and concepts.

Nice To Haves

• CompTIA Security+ Certification.
• Certified Scrum Master (CSM).
• IT ticket management system experience (ServiceNow).
• Experience with large scale enterprise IT contracts.

Responsibilities

• Directs and leads a premiere organization of SMEs providing expert support to Field Service Operations charged with delivery of services in the customer's extended enterprise within a strict SLA environment.
• Collaborate with fellow Frame Leads to design, maintain and/or improve supported services.
• Oversee the production of Technical Insertion submission, SOWs and resource requirement documents for SME-level support as needed.
• Oversee selection and testing of hardware for new requirements and replacement of EOL hardware, and associated software as required.
• Participate in Opportunity for Improvement efforts to improve services.
• Conduct or direct interviews to maintain sufficient staffing levels.
• Support refresh, Walkout, CSIR, engineering support/field testing, enterprise SLA support and other duties as assigned.
• May have the opportunity to travel as required to meet program objectives.

Benefits

• Health Insurance
• Life Insurance
• Paid Time Off
• Holiday Pay
• Short-term and long-term Disability
• Retirement and Savings
• Learning and Development opportunities
• Wellness programs
• Other optional benefit elections

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree