Service Department Manager-Commercial Restaurant Equipment

City Food Equipment Co•Lombard, IL

14d•$22 - $25•Onsite

About The Position

Since 1985, City Food Equipment has been family owned and operated. If you are looking for a new opportunity where your talents will be put to work in an environment that is family oriented, and friendly, this may be a great opportunity for you! If you are high-energy, motivated and outgoing, we are looking for you to be our Service Department Manager. Job Summary Our dedicated service team repairs and maintains all major brands of commercial kitchen equipment, both locally in the Chicagoland area and nationally, ensuring reliable operation for food service professionals. As the Service Department Manager, you will manage and support our service technicians, ensuring they have all the information, training and resources they need to perform their very best. You will also answer phone calls from our customers, schedule service appointments, respond to calls from Service Techs in the field, meet with customers in person regarding equipment repairs, plan and participate in meetings, calculate and write estimates/quotes, create work orders, and collect cash and credit card payments.

Requirements

High school diploma/GED required; Associate’s degree or mechanical training
3 years of mechanical experience (Restaurant Equipment, Auto Mechanic, HVAC, etc.)
Understand machine parts and equipment to create estimates and work orders, calculate labor hours
2+ years of supervisory experience and knowledge of managing a department
Familiarity with standard office equipment such as printers, computer software
Excellent computer skills and knowledge of Microsoft Word, Excel
Highly organized with excellent time management skills and the ability to prioritize projects
Ability to work in a warehouse with temperature fluctuations
Ability to work in a fast paced environment and multi-task

Nice To Haves

Bilingual (Spanish) helpful

Responsibilities

Answer incoming phone calls and schedule service and repair appointments; maintain the up-to-date service calendar
Organize meetings with service technicians- daily and weekly
Dispatch service technicians with correct parts for service calls
Assist customers who enter the warehouse with repair tickets
Follow up with service technicians and hold accountable on the accuracy of required paperwork for accounting and Parts department and the timeliness of their service calls
Conduct Performance Reviews and corrective action if necessary
Performs all other related duties regularly
Create quotes, invoices, and take customer payments- must be accurate and detailed with invoicing and quoting and payments.