Service Department Associate
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About The Position
As a Service Department Associate at Brown & Co Jewelry, you will play a crucial role in enhancing the in-store experience for our customers. Your primary responsibility will be to consistently deliver memorable moments that elevate customer satisfaction. You will execute best practices by optimizing hospitality and store amenities, ensuring that each customer interaction is unique and enjoyable. Your knowledge of our products and services will be essential in maximizing customer satisfaction during every interaction. In this role, you will ensure that all operations are carried out in an appropriate, efficient, and cost-effective manner. You will provide exceptional operational support and participate in all areas of the service department, which includes taking in repairs, cleaning jewelry, sizing watches, and answering client inquiries via phone and email. You will also be responsible for repair intake and management, overseeing the estimate process, and engaging in gold buying activities. Striving for the best customer experiences will be a key focus, as you execute service policies and processes and handle client issues when applicable. Additionally, maintaining relationships with vendor service contacts will be part of your responsibilities, ensuring smooth operations and customer satisfaction.
