Service Department Assistant - Lexus of Portland

Holman•Portland, OR

4d•$23 - $24•Onsite

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Lexus of Portland is looking for a Service Department Assistant to join their team! What will you do?

Requirements

High School Diploma
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
2+ year’s customer service or call center experience
Comfortable working in a fast-paced environment
Action oriented and adaptable to changing conditions
Proactive and organized approach to multitasking.
Ability to prioritize tasks
Decisions are guided by policies and procedures; receives moderate guidance and oversight from manager
Ability to communicate with customers, stores, team, and leadership at all levels of the organization in a manner that is reflective of the Holman Values and that strongly promotes the Holman brand at all times
Excellent interpersonal skills, both in person and over phone, with focus on rapport building, listening, and professionalism

Responsibilities

Greet the client upon entering the service drive or department
Welcome and check clients into queue to meet with service advisor
Set expectations with the client regarding duration of the service visit and repairs
Help clients schedule service appointments, gather estimates and warranty information
Answer and manage incoming telephone calls
Find status of client vehicles within dealer management software
Assist clients with status updates, close out their service paperwork and/or collect payment
Responsible for accurately counting cash drawers
Assist clients in obtaining alternative transportation
Shuttling vehicles between sales or service departments
Perform general office, clerical and administrative duties as needed
Perform all other duties and special projects as assigned

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match.
Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty.
In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.