Norman, OK - Service Department Advisor

P&K Equipment • Norman, OK

7d

About The Position

Manages the flow of work through the service department from customer interactions through repair completion and invoicing. Works with service manager to maintain a high labor performance through increasing service labor sales and technician productivity.

Requirements

• High school diploma or GED equivalent.
• Ability to use standard computer software applications such as Microsoft Office (Word, Excel, etc.) and internet functions.
• Good human relations and effective oral and written communication skills.
• Basic understanding of financial principles relative to Service Department operations.

Responsibilities

• Provides guidance and generates quotes for customer machine repairs
• Manages the entire work order cycle process; generation through closing and invoicing for customer work
• Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met
• Works with the service manager to identify and execute continuous process improvements
• Communicates, enforces and monitors effective service department processes to ensure customer satisfaction
• Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products
• Other duties as assigned by supervisor.

Benefits

• Competitive Pay (Plus Overtime Pay)
• Health, FSA, Dental, Vision, Insurance (Company sponsored Healthcare starts the first day of the month after you start with P&K)
• Health insurance at no cost to employee.
• Company Paid Life Insurance
• 401k Match
• Paid Time Off & Holiday Pay (Starting Day 1 with P&K!)
• Safety Allowances

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees