Service Delivery Technician - Lancaster, CA

Race Communications • Lancaster, CA

13d • $22 - $28 • Onsite

About The Position

The Service Delivery Technician – Site Surveys is responsible for conducting detailed site assessments at business and residential Multi-Dwelling Units (MDUs) to support the successful planning and execution of service installations, infrastructure deployments, and network upgrades. This position plays a key role in gathering accurate, site-specific data required by engineering, construction, and service delivery teams. The technician works in a variety of environments, including commercial buildings, apartment complexes, and mixed-use developments. The role requires strong attention to detail, technical knowledge of network infrastructure, and effective communication with property contacts and internal stakeholders.

Requirements

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Diploma or GED or equivalent combination of education and experience is preferred
• A valid driver's license, subject to successful verification through a DMV check, is mandatory
• 1–3 years of experience in field service, site surveying, or telecommunications infrastructure
• Familiarity with Multi-Dwelling Unit (MDU) environments and the distinct considerations for both business and residential installations
• Solid understanding of structured cabling, fiber optic systems, power distribution, and network equipment
• Proficient in the use of digital survey tools, mobile applications, and documentation platforms
• Strong organizational and communication skills, with the ability to interface effectively with internal teams and external property contacts
• Ability to work independently with minimal supervision and manage time effectively across multiple job sites
• Comfortable working in outdoor environments, confined spaces, and at heights, as required
• Willingness and ability to travel to various work sites, including overnight stays, and to work overtime, weekends, holidays, or off-hours as necessary
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficient use of MS Office applications including Teams, Word, Excel, and Salesforce
• Functional use of common office equipment, computers, and office software
• Ability to distinguish colors and audible tones

Nice To Haves

• Experience with CAD, GIS, or mapping software is preferred
• Working knowledge of local building codes and permitting processes
• OSHA or other relevant safety certifications strongly preferred
• Bilingual communication skills are considered a plus, particularly when serving diverse communities

Responsibilities

• Site Survey and Pre-Installation Assessment: Conduct detailed on-site surveys at MDU properties, including business and residential buildings, to evaluate service feasibility
• Assess site conditions such as building layouts, access to units, riser locations, existing conduits, and potential network entry points
• Determine availability and suitability of power sources and structural pathways for equipment installation
• Identify and report any physical, logistical, or regulatory constraints that may affect deployment or scheduling
• Capture high-quality documentation including photographs, floor plans, as-built sketches, and field notes
• Upload site data into internal project tracking systems or design platforms for use by engineering and project management teams
• Stakeholder Coordination: Schedule and coordinate site access with property owners, managers, facilities staff, and tenants as necessary
• Communicate professionally to explain the purpose of the survey and gather any site-specific requirements or restrictions
• Assist with obtaining access permissions, lockbox codes, or gate credentials to support future installation or construction efforts
• Fiber Installation and Service Readiness: Assist with or conduct the installation of fiber optic cable, conduit pathways, handholes, and termination enclosures at or near the surveyed site
• Route fiber from outside plant infrastructure into customer premises, following best practices for building penetration and protection
• Perform fiber splicing, termination, and light source testing to ensure signal integrity and compliance with quality standards
• Conduct basic installation tasks in alignment with service readiness such as wall-mounting equipment or prepping distribution points
• Support initial troubleshooting and diagnostic tasks as needed following service turn-up or if discrepancies are found post-survey
• Tools, Equipment, and Documentation Management: Maintain inventory of tools, digital survey devices, PPE, and other field gear in good working condition
• Use mobile applications, CAD tools, GIS mapping, Salesforce or internal platforms for documenting and uploading field data
• Ensure survey findings are clearly and accurately reflected in records used for planning, permitting, or billing
• Adhere to company documentation protocols, including version control, naming conventions, and secure data storage
• Project and Operational Support: Provide input to engineering, construction, and service delivery teams to improve planning accuracy and installation efficiency
• Collaborate with internal departments on timelines, materials, and scheduling for upcoming installations
• Support special projects, process audits, or initiatives related to MDU infrastructure expansion or operational performance
• Provide field-based insights to support continuous improvement in survey practices and service workflows
• Vehicle Maintenance and Travel: Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter
• Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors, including businesses and/or residents depending on the nature of the job
• May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed
• Safety Awareness and Compliance: Adheres to OSHA, company, and site-specific safety protocols during all fieldwork, ensuring a secure and compliant work environment
• Maintains situational awareness by identifying and avoiding common job-site hazards such as uneven terrain, confined spaces, electrical systems, loose pets, children, and other environmental risks
• Uses appropriate personal protective equipment (PPE) and follows safety protocols in high-risk situations (e.g., working at heights or near energized systems)
• Completes all required safety documentation, including pre-job safety planning tools, and participates in safety briefings, tailgate meetings, and refresher trainings
• Observes, reports, and documents safety concerns, incidents, or near-misses; participates in investigations when needed
• Responds appropriately to safety warning cues and devices such as alarms, odors, and hazard labels
• Stays up to date with safety standards and industry best practices related to fiber optic systems and field operations
• Additional duties as required.

Benefits

• 100% Company-Paid Medical and Dental Benefits
• Free Fiber Internet Service
• Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
• Free fiber internet service for all employees living in our service area

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees