Service & Delivery Technician III

Albertsons Company-posted 2 months ago

$26 - $34/Yr

Hybrid • Pleasanton, CA

Food and Beverage Retailers

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As a Service & Delivery Technician III, you will be supporting our retail stores in and around the San Francisco & Peninsula region, as part of our Zone 3 team. Zone 3 runs from San Francisco down the peninsula to Redwood City and includes Half Moon Bay. Our Service & Delivery Technician III technicians repair devices such as Self-Checkout's, counter scales, check stand scales, point-of sale printers, Lexmark printers, iPads, eCommerce picking devices and desktops/laptops. Our Service & Delivery Technician's also assist with deploying new & replacement hardware into the field. As a Service & Delivery Technician III, you will visit our retail stores and backstage facilities to address any open IT issues that need on-site assistance, as well as support these facilities remotely where possible.

Support standard hardware platforms and systems installed throughout Safeway retail stores and district offices.
Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment.
Provide network and remote connectivity (hardware/software) support.
Installation of new hardware and software.
Provide customers with IT support; meet goals for service level agreements.
Interface with all Corporate IT groups for on-site support and technology resolutions.
Adhere to repair standards and service levels established.

High school graduate, AA/AS/BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred.
Information Technology project implementation exposure with 5+ years' technical systems and 2+ years of technical support experience preferred.
2+ years' retail business experience preferred.
2+ years' experience with retail store systems, technology systems and hardware preferred.
2+ years' experience with installation and configuration of desktop and peripheral technology preferred.
Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations).
Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
iOS and Android knowledge.
Self-checkout experience is preferred.
Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
Understanding of how hardware/software systems inter-relate.
Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
Must have a good, safe driving record. Must have a vehicle.
Solid mechanical skills.
Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity.
Strong sense of urgency, business ethics, dependability and follow through.

Self-checkout experience is preferred.

$2000 Signing Bonus

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