Service Delivery Technician I
About The Position
The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients. The Service Delivery Technician answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests. Essential Functions: Assembles, orders and prepares goods for shipment Records shipment data, including weight, charges and space availability Load and unload trucks Receives and unpacks materials and supplies Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes. Responsible for managing the internal transport of materials Completes shipping and receiving reports Monitor e-mail queue and log all e-mails within the ticketing system Monitor ticket queue and follow-up on open tickets within designated time frame Assist in supply management of enclosures, cage materials, shelves, power strips, locks & keys, tools, fasteners, cabling, furniture, etc. Troubleshoot issues related to the critical infrastructure using test equipment Perform related services including, but not limited to, janitorial, inventory and internal department tasks. Escort Client’s customer and visitors in CyrusOne facilities With assistance rack/unrack equipment as per customer instructions Rotate tapes/exchange tapes
Requirements
- Demonstrated desire to provide the highest levels of customer service
- Cheerful and enthusiastic attitude
- Strong verbal and written communication skills
- Good problem solving, decision-making skills
- Strong PC skills including word processing and spreadsheets
- Ability to learn quickly and develop new product skills independently
- Ability to manage multiple projects and shifting workloads in a fast-paced environment
- Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane
- Willingness to work on call rotation
- 0-1 years customer service experience in a technology company and/or 2 years technical experience in a customer-centric company
- Minimum education requirement of High-School diploma or GED equivalent.
Nice To Haves
- Knowledge of ticketing system is a plus
- College degree preferred but will consider applicants with equivalent work-related experience
Responsibilities
- Assembles, orders and prepares goods for shipment
- Records shipment data, including weight, charges and space availability
- Load and unload trucks
- Receives and unpacks materials and supplies
- Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes.
- Responsible for managing the internal transport of materials
- Completes shipping and receiving reports
- Monitor e-mail queue and log all e-mails within the ticketing system
- Monitor ticket queue and follow-up on open tickets within designated time frame
- Assist in supply management of enclosures, cage materials, shelves, power strips, locks & keys, tools, fasteners, cabling, furniture, etc.
- Troubleshoot issues related to the critical infrastructure using test equipment
- Perform related services including, but not limited to, janitorial, inventory and internal department tasks.
- Escort Client’s customer and visitors in CyrusOne facilities
- With assistance rack/unrack equipment as per customer instructions
- Rotate tapes/exchange tapes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
