Service Delivery Technician I

CyrusOne Management Services•Sterling, VA

About The Position

The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients. The Service Delivery Technician answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests.

Requirements

0-1 years customer service experience in a technology company and/or 2 years technical experience in a customer-centric company
Demonstrated desire to provide the highest levels of customer service
Cheerful and enthusiastic attitude
Strong verbal and written communication skills
Good problem solving, decision-making skills
Strong PC skills including word processing and spreadsheets
Ability to learn quickly and develop new product skills independently
Ability to manage multiple projects and shifting workloads in a fast-paced environment
Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane
Willingness to work on call rotation
Minimum education requirement of High-School diploma or GED equivalent.
Must be able to accomplish all physical requirements and activities applicable to the role.

Nice To Haves

Knowledge of ticketing system is a plus
College degree preferred but will consider applicants with equivalent work-related experience

Responsibilities

Assembles, orders and prepares goods for shipment
Records shipment data, including weight, charges and space availability
Load and unload trucks
Receives and unpacks materials and supplies
Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes.
Responsible for managing the internal transport of materials
Completes shipping and receiving reports
Monitor e-mail queue and log all e-mails within the ticketing system
Monitor ticket queue and follow-up on open tickets within designated time frame
Assist in supply management of enclosures, cage materials, shelves, power strips, locks & keys, tools, fasteners, cabling, furniture, etc.
Troubleshoot issues related to the critical infrastructure using test equipment
Perform related services including, but not limited to, janitorial, inventory and internal department tasks.
Escort Client’s customer and visitors in CyrusOne facilities
With assistance rack/unrack equipment as per customer instructions
Rotate tapes/exchange tapes