Service Delivery Supervisor - Pittsburgh

SPS-North America•Pittsburgh, PA

9h•Onsite

About The Position

Come explore the Power of Possibility with a career at SPS! We have an excellent opportunity for an experienced Service Delivery Supervisor to come grow with our team in Pittsburgh, Pennsylvania! SPS offers a competitive benefits package including offerings of: paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts and a 401K with company match. The Service Delivery Supervisor (SDS) This position is responsible for overseeing all areas of Lockbox Processing. Provides leadership and functions as a working Supervisor by guiding and directing lockbox activities. This position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation with the Service Delivery Manager. While overseeing the staff onsite for all supervisory functions required. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. The Lockbox Supervisor will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships.

Requirements

3+ years of related office experience. Preference in previous work in hospitality services such as hotels or concierge.
A positive and professional attitude with a willingness to go above and beyond for our customers.
Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.
To be able to work both independently and being able to perform with minimal direction.
Previous management/ supervisor experience overseeing 5-10 employees.
Solid understanding of selling skills.
Exceptional computer skills.
Strong integrity, and solid business ethics.

Responsibilities

Lead and supervise daily lockbox processing activities to ensure operational efficiency
Supervise day-to-day operations to ensure compliance with agreed-upon service levels
Monitor metrics of staff including productivity and quality
Organize and assist in the control of project work as assigned
Ensure that all standards and procedures are followed
Communicate effectively with team members and management
Support staffing and schedule planning
Training and mentoring of staff ensuring all procedures and adhered to best practices being followed
Analyze and react to the results of monthly metrics
Take action to drive change and innovation that will transform our business
Lead by example
Participate in succession planning at the site