Service Delivery Project Manager

Zayo-posted 13 days ago

Full-time • Mid Level

Denver, CO

1,001-5,000 employees

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Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a Service Delivery Project Manager to manage Lit and Dark Fiber services and customer projects for our complex Waves/DWDM product teams.

End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members
Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress
Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews
Customer ownership and advocacy; the PM provides ‘Voice of the Customer’ project feedback
Develop and maintain customer project plans based on contractual requirements and service designs
Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable
Perform and oversee daily PM operational tasks working cross-functionally.
Build, maintain, and report operational metrics for end-to-end milestone management
Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables.
Partner with PM teams to identify new metrics and tracking to drive improvements
Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations
Serve as a Subject Matter advocate for process and program management and driving improvements

Five to ten (5 -10) years of experience in managing Telecom Service Delivery services & projects
Extensive knowledge of Wavelengths/DWDM
Experience in Planning and Deployment project management
Strong system and process knowledge in Lit and Fiber services implementation
Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels
Knowledge of Fiber Engineering, Outside Plant, and field operations processes for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling
Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally; exceptional project leadership and critical thinking skills with the ability to manage projects to the customer’s technical specifications and contract requirements
Ability to define project dependencies, manage project milestones, meet and exceed project KPIs
Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization
Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution
Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported; ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals
Known as a go to person/trusted advisor that willingly assists other team members
Self driven and motivated to provide exceptional customer service

Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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