UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides technical, professional, cyber security and managed services. This is a full-time position located in Nashville, TN (Must live near Nashville, TN). The Service Delivery Manager (SDM) for SPS will oversee the delivery of UDT’s managed services to strategic accounts, ensuring high customer satisfaction, operational excellence, and alignment with contractual obligations. This role serves as the primary point-of-contact for service-related matters and collaborates closely with UDT NOC Leadership, Account Managers, Customer Success, and technical teams on the SPS division. You will work actively to drive adoption, as well as act as the voice of the customer internally at UDT. A great candidate will be passionate about collaboration and building strong relationships, both with customers and internal teams. You thrive when working in cross functional teams.