Service Delivery Manager - Greater Los Angeles

Motorola Solutions•Riverside, CA

1d•$85,000 - $95,000•Hybrid

About The Position

This role is responsible for delivering on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities and growing MSI’s role in providing additional services for the customer. The System Manager/Technical Consultant’s responsibilities include but are not limited to:

Requirements

Experience with Motorola communication systems
Understanding of two way radio communication products, systems and services
Must have hands on experience with Motorola P25 7.X systems, networking, RF systems
Must have excellent interpersonal communication, presentation skills, including both verbal and written using all the tools and applications provided by MSI
Able to solve complex problems and situations
Must be a self motivated team player able to work effectively with general guidance toward objectives
Strong working knowledge of Motorola radio systems and their application by customers.
Possess block diagram familiarity of two-way radio technology
Understanding of Distributed Telecommunications systems
Working knowledge of Motorola’s Technology Roadmaps and their impact on customer’s future needs
General understanding of communications industry trends and their impact on customer’s future needs
3+ years experience in one of the following: LMR, RF Systems, Wired/Wireless Communication Systems, Networking Equipment, Motorola equipment or IT
Candidates must live in California
Travel Requirements 25-50%

Responsibilities

Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
Manage and lead our relationship with the local service partner
Manage and lead our relationship with the customer
Ensure that customer satisfaction goals are meet both internally and with the customer
Procure and coordinate any internal resources that maybe needed
Ensures compliance with response/restoration time commitment
Remotely diagnose system failure and facilitate call management as applicable
Manage Emergency Service efforts and escalation procedures