Service Delivery Manager (1243)

Axtria, Inc.•Raleigh, NC

26d•$98,250 - $136,500

About The Position

Axtria is seeking exceptional talent to join our rapidly growing global team. People are our greatest asset. Our transparent and collaborative culture provides the opportunity to work with some of the brightest minds in the industry. Through Axtria Institute—our in-house university—we offer industry-leading training and structured learning paths. With a customized career progression plan, every associate is empowered to deliver meaningful impact while growing into an industry leader. Role Overview The Service Delivery Manager is a client-facing role responsible for owning end-to-end delivery of BI and analytics solutions for pharmaceutical clients. This role requires strong stakeholder management, deep pharma domain knowledge, and hands-on expertise in data, analytics, and visualization. The individual will act as the primary point of contact for clients, ensuring high-quality delivery, clear communication, and sustained client satisfaction.

Requirements

Strong hands-on experience with Power BI
Proficiency in Python and SQL
Experience with Microsoft Azure and Databricks
Pharmaceutical domain experience with strong understanding of IQVIA datasets (Plantrak, FIA, DDD, etc.) and MMIT
Proven ability in client communication, stakeholder management, and project delivery
Bachelor’s or advanced degree in Business, Engineering, Business Analytics, Information Management, Operations Management, MBA, or PhD.

Responsibilities

Serve as the primary client-facing contact, managing client relationships, expectations, and overall service delivery.
Partner with client business and analytics stakeholders to understand business objectives and translate them into actionable data and reporting solutions.
Lead requirements gathering, solution design, development, deployment, and ongoing enhancements for BI and analytics initiatives.
Present insights, dashboards, and recommendations to senior client stakeholders with clarity and confidence.
Independently manage delivery plans, priorities, risks, and timelines, ensuring on-time and high-quality execution.
Identify gaps in existing data or technical implementations and recommend data governance and scalable analytics solutions aligned with client needs.
Plan, coordinate, and lead requirements workshops, SIT, business UAT, and feedback sessions with client business and IT teams.
Work closely with offshore and cross-functional teams to translate client requirements into clear tasks, delivery milestones, and timelines.
Define and maintain data definitions, business logic, calculations, and data quality rules.
Oversee and lead data validation and quality assurance efforts before client delivery.
Write and review Python and SQL scripts independently to support analysis and solution development.
Perform in-depth analysis on pharmaceutical data sources, including IQVIA (Plantrak, FIA, DDD, etc.) and MMIT.
Ensure continuous improvement in delivery processes, client satisfaction, and solution scalability.