Service Delivery Manager

Safeguard Global

1d • Remote

About The Position

As our Service Delivery Manager, you’ll be at the heart of building and nurturing long-term, strategic relationships with enterprise clients. You’ll partner closely with clients to ensure they achieve their goals through our services, acting as the bridge between their needs and our internal teams. In this role, you’ll drive client satisfaction, retention, product adoption, and advocacy, making a tangible impact on both their success and ours.

Requirements

• Proven experience driving client growth and enabling long-term success through strategic account management and adoption initiatives.
• Hands-on expertise in HR, payroll, operations, or customer success, applied in supporting enterprise clients.
• Track record of building and influencing relationships with senior executives, guiding key business decisions, and fostering trust.
• Advanced communication, negotiation, and presentation experience, engaging confidently with stakeholders at all levels.
• Demonstrated ability to manage complex projects, solve problems, and oversee delivery across enterprise-level accounts.
• Strong analytical experience using data to inform client success plans, forecast outcomes, and drive operational improvements.
• History of collaborating cross-functionally with sales, delivery, and product teams to deliver seamless client experiences.
• Experienced in achieving and exceeding client retention, satisfaction, and operational KPIs.
• Skilled in navigating global markets and managing diverse portfolios across geographies.
• Experienced in managing multiple accounts and priorities simultaneously in fast-paced, dynamic environments.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Drive Strategic Growth: Translate complex client goals into long-term success strategies that align outcomes, mitigate risk, and accelerate adoption across global workforces.
• Lead High-Impact Conversations: Own executive-level relationships (CHROs, CFOs, VPs, Global Mobility leaders) and guide strategic business reviews, steering committees, and multi-stakeholder planning sessions.
• Unlock Expansion Opportunities: Partner with commercial teams to lead renewal strategies, strengthen forecasting accuracy, and proactively identify upsell and growth opportunities.
• Maximize Client Value: Develop a deep, holistic understanding of Safeguard Global’s services and educate clients on advanced capabilities, roadmap innovation, and best practices to increase adoption and ROI.
• Convert Strategy into Revenue: Support detailed scoping and solution design to ensure seamless transitions from opportunity to live revenue with a high probability of success.
• Ensure Delivery Excellence: Oversee end-to-end governance of complex client portfolios, maintaining compliance with contractual commitments and service standards.
• Identify & Mitigate Risk: Analyze patterns of risk across countries, service lines, and stakeholders, proactively addressing issues before they impact performance.
• Enable Data-Driven Decisions: Maintain accurate Salesforce CRM records, ensuring clear visibility of client KPIs, portfolio health, and growth indicators.

Benefits

• Autonomy and Flexibility (work in any way): Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule, all while maintaining a high standard of work.
• Generous leave: Enjoy a competitive leave package including paid bonding leaves for new additions to your family
• Make a difference: Get 2 paid charitable days off to contribute to causes you believe in
• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
• International environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
• Human centered culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level