Service Delivery Manager

Fujitsu - Global•Texas City, TX

54d

About The Position

The area of responsibility will include leading various projects at a program level, engaging all service lines across Fujitsu as required, and/or building the delivery subcontract relationship required to deliver on our commitments. You are interested in driving digital transformation within Fujitsu Customers within North America. You have the drive and passion to delight and excite our customers, exceeding their expectations. every step of the way. You can be a role model and an inspiration leader for others in embracing and implementing change. You can provide significant contribution to the long term strategic development of the Fujitsu DX community, including driving best practice while designing and balancing the cost base. You can define define the strategy for the assigned area of responsibility and represent Fujitsu at an executive level. You can take operational responsibility and complete accountability for planning, forecasting, budgeting, and financial results of the services your teams deliver. You have the requisite background to lead our delivery team(s) focused on large scale application modernization initiatives, leveraging Agile Methods and Technologies and representing Fujitsu's IP or Technology partners' IP. You can make a significant contribution to the long-term development of our delivery teams, including driving best practices, methodologies, and toolchains. You can articulate Fujitsu's vision to clients up to and including C-level executives You have knowledge of the cloud technologies and trends as they relate to ITIL v3, Agile/Lean, and DevOps. You have a good professional network and experience of working with industry partners. You hold the highest ethical standards and act as a leader. You hold a record of successful delivery.

Requirements

10 to 15 years related experience in delivering Infrastructure (both On Premise and Cloud) Support Services including managing small projects, End User / WaaS Support, Service Desk Support, familiar with Application Modernization.
Technical knowledge in different areas such as Agile methods and technologies, ITIL.
Experience with Public Sector federal accounts.
Cloud Migration Life Cycle experience at large companies
Experience in partnering with sales and the business to create a strong collaborative market presence that will ensure success in market awareness and sales execution.
Success in delivering large, complex application transformation initiatives.
Experience of operating in a large, complex and changing environment.
Proven track record of managing executive level client relationships.
Strong record in mentoring and coaching our talent to develop and grow.
Willing to travel as needed to meet customers face to face.
Resource must have US /Canada location work Visa.